Legal

This Refund Policy explains when purchases on Neon Kiss (the "Service") can and cannot be refunded. It applies to virtual currency ("coins"), generation credits, and subscription plans. By making a purchase, you agree to this Policy together with our Terms of Service. This Policy does not limit any non-waivable rights you have under the mandatory consumer-protection laws of your country of residence.

Coins, generation credits, and subscription access are digital goods that are delivered and available for use immediately. Because of this, and except where required by applicable law, all purchases are final and non-refundable. Coins or credits that have been used to generate content, send messages, or unlock features cannot be refunded.

• Auto-renewal: Subscription plans renew automatically at the end of each billing period at the then-current price until you cancel.
• Cancellation: You may cancel at any time in your account settings. Cancellation stops future renewals; your paid benefits continue until the end of the current paid period.
• No partial refunds: We do not provide partial or pro-rated refunds for the unused part of a billing period, except where required by law.
• Free trials: If a plan includes a free trial, you will be charged when the trial ends unless you cancel before that date.

We review refund requests case by case and may grant a refund at our discretion, for example when:

• You were charged in error or charged more than once for the same purchase.
• A technical fault on our side prevented you from receiving the coins, credits, or access you paid for, and we are unable to correct it.
• Applicable law in your jurisdiction requires a refund.

Refunds, when granted, are issued to the original payment method. Any unused coins or credits associated with a refunded purchase are removed from your balance.

To request a refund, contact us at hello@neonkiss.ai within 14 days of the charge. Please include:

• The email address on your account.
• The date and amount of the charge.
• The transaction or order identifier, if you have it.
• A short description of the problem.

We aim to respond within a reasonable time and will let you know the outcome of your request.

Please contact us before opening a chargeback or payment dispute with your bank or card provider. Most billing issues can be resolved directly and faster. Opening a chargeback without first contacting us may result in suspension of your account while the dispute is investigated.

For any billing or refund question, contact us at hello@neonkiss.ai.